Shipping policy

Shipping Policy

Last updated: September 1, 2026

Where we ship

We currently ship to all 50 US states and the District of Columbia. We do not yet ship to US territories, APO/FPO addresses, or outside the United States. If you are outside the US and would like to be told when we open your country, email hello@refoamed.com.

Cost

Shipping is free on every order — one-time purchases and every subscription delivery. There is no minimum.

Processing and delivery times

• Orders placed before 12:00 pm ET on a business day usually ship the same day; otherwise the next business day.
• We ship from our warehouse in the United States. Typical delivery is 2–5 business days after shipping, depending on your location. Delivery estimates are not guarantees; carriers occasionally run late, especially around holidays.
• You will receive a tracking link by email as soon as your order ships.

Subscription deliveries

Subscription orders are processed on your renewal date and follow the same timelines. You can change the date, skip a delivery, or cancel at any time from your account — see our Subscription Policy. We send a reminder email 3 days before each renewal so you have time to make changes.

Address errors

Please check your shipping address at checkout. If a package is returned to us because of an incorrect or incomplete address, we will contact you and re-ship at no charge once, after that a re-shipping fee may apply.

Lost, stolen or damaged packages

If tracking shows delivered but you cannot find the package, check with neighbours and your building’s mail area, then email us within 7 days. If a package is lost in transit or arrives damaged, we will replace it at no cost. We may ask for a photo of damaged items.

Product storage

Our powders and softgels are shelf-stable and ship without cold packs. Store at room temperature, out of direct sunlight, with the lid closed. Every jar carries a best-before date.

Questions: hello@refoamed.com